YOU've got questions

WE"VE GOT ANSWERS!

ABOUT THE PRODUCT

Do I need to put the slush into a blender after freezing?

Nope! The D'Marie mix is ready for serving after freezing! You can serve it right out of the bag, or serve it after kneading the bag for desired consistency.

If you're feeling fancy, you can put it into a pitcher and elevate your serving experience!

How do I create drinks without going off of the provided recipes?

If you're using wine:
Always use one 750ml bottle of wine and one 750ml bottle of water in the mix pouch.

If you're using spirits:
1.5 cups spirit (your choice of rum, vodka, gin, tequila, whiskey, etc.)
4 cups non-alcoholic mixer such as a juice, water, or soda. Usually, we recommend a combination of mixers to make up the 4 cups!

What do I do if my drink hasn't frozen?

If your drink hasn't frozen within 5 hours, simply turn the temperature of your freezer down a few degrees or use a little volume of the filler (non-alcoholic component) used for this particular drink and return the mix to the freezer!

What do I do if my drink is too firm?

If your drink is too firm, run warm water over the bag while kneading it. You can also let the mix sit out for a bit and then knead it to the desired consistency. Once at desired consistency, pour or squeeze into a pitcher or glass!

Shipping & returns

Where do you ship to?

All over the US. However, we do not ship to PO boxes.

When will my D'Marie order arrive?

Orders are typically processed by 1pm Monday - Friday. Once we get it processed and shipping usually takes 3 - 5 days depending on location and UPS.

 Can I change or cancel my order? 

Yes, but we ship fast! Orders are typically processed by 1pm Monday - Friday. So if you order after 1pm, you typically have until the next day by 1pm to cancel or change your order. If you ordered in the morning, try to let us know before 1pm so we can change or cancel the order as needed.

 What is your return policy?

With our item being consumable, we do not accept returns. 

ABOUT THE BRAND

What is D'Marie?

D'Marie is an all-natural slush mix to help you create frozen cocktails without ice or a blender.

In 2000, we started as a catering company and in 2006 we developed the Original Frappe Vino mix. Now, almost 15 years later, we continue to make slush mixes with a variety of recipes and flavors, all made right here in Chagrin Falls, Ohio. 

 Where can I buy D’Marie products? 

On our website, Amazon and various wineries and distilleries throughout the US. 

 How can I contact D’Marie? 

Our contact info can be found here.

Do you work with influencers or offer collaborations?

Yes! We'd love to collaborate with you! Email us at partnerships@dmarieinc.com